Coming soon!

We will be moving to a new clinical system on 27^th April 23. This means that we will be limited in what services we can provide to you from the 12^th April 23 until our go live date of the 27^th April 23.

How will this affect you?

Appointments

We will be unable to book Routine Appointments with any clinician during the month of April. We will continue to offer urgent same day appointments, but we may direct you to another healthcare provider (e.g. pharmacist) for routine health complaints. Please call 01392 676676 to request urgent support during this time.  Pre-bookable routine appointments will be available to book after the 2^nd May 23.

Prescriptions

Ahead of the new clinical system installation we are politely asking patients to submit their repeat prescription requests early.

Our pharmacy team will consider increasing medication amounts to cover patients as we do not have access to the clinical system during the migration period.

Thursday 6^th April 23 is the last date we can accept repeat and routine medication requests. If you require urgent prescription support after this date, we can raise a paper prescription which you will need to collect from the surgery.

**Students**

For our student population who may be home for the Easter holidays we are unable to send a prescription to a pharmacy local to you. If you need medication during this time, we encourage you to register as a temporary patient at a local GP practice. We will continue to offer urgent same day appointments at the Student Health Centre during this time. Please call 01392 676676 to request support.

Online Consultations

Online consultations will be disabled from 12pm on Friday 14^th April 23 – Tuesday 2^nd May 23.  All routine requests during this time will be advised to send an online consultation or telephone the practice on or after the 2nd May 23.

Patient Access

Patients who currently have an active account to book, cancel, amend appointments, order repeat medication, or view their medical records will lose access to this platform Monday 17^th April 23.

We encourage all patients to download the NHS APP to retain access to their current features and ensure a smooth transition after the 27^th April 23. Download the NHS APP Here

Registrations

We will be unable to process new registrations until after the 27^th April 2023.

If you are within our catchment area (Catchment Area) and need urgent support during the 12^th of April to the 27^th of April, we are able to register patients on a temporary basis and offer acute appointments.  Please call 01392 676676 and we will be able to help you.