Welcome to St Thomas Medical Group
CORONAVIRUS PRACTICE UPDATE
Even though the pandemic is easing in the UK, we are still adapting and updating our operating model in order to provide our patients with routine healthcare and same day support. This is essential, ensuring the health & safety of all our patients and our staff.
We are continuing to offer telephone appointments in the first instance, and online consultations using e-Consult, which can be found at the top of this page. An e-Consult allows you to request help for a non-urgent clinical complaint and aims to provide a response or advice within 48 hours.
This is whilst we finalise our plans to offer online bookable telephone appointments. When these go live you will have the option to book a telephone appointment either in the morning or afternoon. These slots are not time specific so we would ask that you have your phone near you to take the call. We are also looking at increasing our face to face appointments. More information will follow.
When attending the surgery, please continue to wear a face covering.
We will NOT be arranging the coronavirus vaccinations for people aged 18-49. Instead, we ask our patients to wait until they are contacted by the National Booking Service so they can book an appointment at a site closest to them.
We are continuing to deliver the COVID-19 vaccination programme, including offering the 2nd vaccine to our priority groups. Patients within the priority groups will be contacted by a member of our team and you may receive a last-minute appointment. Please do not contact the hospital or your GP, but please do continue to adhere to the Hands, Face, Space, Fresh Air measures that are helping us limit the transmission of the virus. Thank you for your support and patience.
We appreciate that response times may currently be a little longer than we would like, and we want to thank you for your continued patience during this challenging time. Following NHS England Guidance, we have implemented safety measures at the surgery which means that requests for GP appointments are being triaged by a clinician. If after speaking with you, the clinician feels you would benefit from a face-to-face appointment, we will do our best to book you in with your own GP to maintain patient continuity. However, owing to the on-going pandemic this may not always be possible. We are continuing to offer our routine clinics for vaccinations, screening and on-going monitoring.
Any emails sent to the Practice may not be responded to for up to 10 days and should not be used for urgent enquiries.
Prescriptions can continue to be requested via Patient Access or by emailing us at firstname.lastname@example.org. These will then be sent onto your nominated pharmacy.
We would also like to remind you that we have continued to be here for patients throughout the entire pandemic and we respectfully request that you treat our staff with kindness.
Once again, thank you for your support.
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