St Thomas Medical Group


NHS 111

NHS 111 is the new free easy to remember number to call when you need medical help fast no matter where you are and no matter what the time is.

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When to call 999

In emergency and life-threatening situations call 999.

Urgent Medical Treatment

If you require a doctor in an emergency always ring the relevant health centre telephone number.

Out of Hours Service - NHS 111

Out of surgery hours you should call NHS 111

New Devon NHS has commissioned Devon Doctors on Call to provide the Out of Hours Service for patients living in its area. This is manned by a team of doctors, including many local GPs. If you call for help during the evening or overnight, your call will be dealt with by experienced message handlers.

You will be able to speak to a GP who will assess your problem.  Instant advice can be given and that may be all that is needed.

You may be invited to attend the special Out of Hours GP treatment centre at the Royal Devon & Exeter Hospital. You will be told exactly how to reach the hospital. Modern medicine increasingly demands high-tech equipment that cannot be so well provided in your own home. This Centre is well-lit, properly equipped, and has drugs and equipment readily to hand. This makes it easier to assess your condition and easier to treat you. It may be possible to treat you on the spot, and it may avoid the need to go to a chemist. The Centre is open at varying times and by appointment only.

A home visit will be made it if it is decided that your condition or illness prevents you attending the Out of Hours Centre.

If it is a medical emergency, the message handlers and doctors are in direct contact with Ambulance Control so an ambulance can be dispatched.

South Western Ambulance Service

The South Western Ambulance Service.

The following video explains the care the ambulance service can provide for you.

Tel: 01392 261 500